What can you expect from us? We are committed to providing high quality health services that meet your needs. We want you to know what you can expect from us:
- prompt, courteous and considerate service
- to be addressed as you wish
- to receive adequate notice of your appointment or admission
- to know the names of those people who are caring for you
- to be kept informed of delays when they arise
- to be informed about any treatment proposed and of the risks involved or of alternative treatments available before you decide whether you will agree (consent) to treatment
- to be informed in timely fashion of your time of discharge or transfer so that arrangements can be made for your return home and, if necessary, for your continuing care
- to be treated in clean and comfortable surroundings
- for your opinions about the care you receive to be listened to and respected
- for any complaint you make to receive respectful and prompt attention
