What Can You Expect from Us?

We are committed to providing high-quality health services that meet your needs.

• Prompt, courteous and considerate service
• To be addressed as you wish
• To receive adequate notice of your appointment or admission
• To know the names of those people who are caring for you
• To be kept informed of delays when they arise
• To be informed about any treatment proposed and of the risks involved or of alternative treatments available before you decide whether you will agree (consent) to treatment
• To be informed in timely fashion of your time of discharge or transfer so that
  arrangements can be made for your return home and, if necessary, for your
  continuing care
• To be treated in clean and comfortable surroundings
• For your opinions about the care you receive to be listened to and respected
• For any complaint you make to receive respectful and prompt attention